EAN: 9781847943507

LETS TALK - THERESE HUSTON KARTONIERT (TB)

A ground-breaking method for giving feedback that will boost performance and motivation. We all
give feedback every day of our working lives. But all too often  a fear of awkward
conversations leads us to hold back or say the wrong things. Let's Talk can change that. Dr
Therese Huston  a world-leading expert on workplace communication  explains how to deliver
feedback effectively and with confidence. She begins with the building blocks of all good
feedback: siding with the other person  listening first  stating your good intentions  and
working out what kind of critique your team wants most. Next  she describes the six practical
tools you need to deliver constructive feedback: from what to say if you meet resistance  to
how to ensure unconscious bias doesn't leak into your appraisal. The result is a step-by-step
plan to help anyone to improve performance  trust and morale. It will make a once-dreaded task
feel natural. _________________________________________________________ 'Brilliant . . .
empowers you to create real behaviour change and lasting trust.' - Nir Eyal  bestselling author
of Hooked 'Research  relevant stories  and actionable frameworks that we can all apply to turn
feedback into a personal superpower.' - Julie Zhuo  bestselling author of The Making of a
Manager

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