EAN: 9783954890729

AN ANALYSIS OF THE SUCCESS FACTORS IN IMPLEMENT...

In the past few years  the majority of IT managers followed a strategy to introduce an IT
change and release management application in order to ensure the quality of the IT environment
for the future. The present book investigates if the implementations of the given success
factors are leading to a successful implementation of a workflow-based IT change  and release
management application. Moreover  further success factors will be introduced and discussed.
First  the author discusses the HR change management in relation with the eight step model of
Kotter  and the outcome of its critical success factors in business. Secondly  the
effectiveness of the ITIL® reference model is explored in a research study. The ITIL® reference
model defines critical success factors for a successful IT change and release management
implementation. The book uses for its purpose the ITIL® reference model  the process issues
publications of the official ITIL® source and the literature of Laudon & Laudon. In addition 
other important researchers are taken into account. The findings are integrated into the
questionnaire and the interviews  and further  they are used for an initial assessment.

Aktuelle Preise zur EAN 9783954890729

Produktinformationen zur 9783954890729