EAN: 9789811900532

SOCIOLINGUISTICS AND BUSINESS TALK - YEONKWON J...

This book delivers essential skills in spoken professional communications  presenting
theoretical and applied frameworks for business talk using English as a lingua franca. Adopting
a role-playing approach mimicking various professional settings  it assesses the strength of
the well-reasoned argument  the logical links that convince the audience of the coherence of
the speaker's argument and the necessary linguistics competencies. This book centers on a
variety of situations that commonly take place in business organizations (such as relational
talk  call center talk  job application talk) and addresses key skills such as conflict
resolution and collaborative problem solving through communication  which are key for both
students and practitioners. In addition it analyses spoken business discourse data with the
four main sources of communicative competence: grammatical competence  discourse competence 
sociolinguistic competence and strategic competence in order to highlight how they are used in
business speaking practices.

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