A field-tested game-changing approach to high-stakes negotiations?whether in the boardroom or
at home. Never Split the Difference is a riveting indispensable handbook of negotiation
principles culled and perfected from Chris Voss's remarkable career as a hostage negotiator and
later as an award-winning teacher in the world's most prestigious business schools. From
policing the rough streets of Kansas City Missouri to becoming the FBI's lead international
kidnapping negotiator to teaching negotiation at leading universities Voss has tested these
techniques across the full spectrum of human endeavor and proved their effectiveness. Those who
have benefited from these techniques include business clients generating millions in additional
profits MBA students getting better jobs and even parents dealing with their kids. Never
Split the Difference provides a gripping behind-the-scenes recounting of dramatic scenarios
from the gang-infested streets of Haiti to a Brooklyn bank robbery gone horribly wrong
revealing the negotiation strategies that helped Voss and his colleagues succeed where it
mattered most: saving lives. As a world-class negotiator Voss shows you how to use these
skills in the workplace and in every other realm of your life. Life is a series of
negotiations: whether buying a car getting a better raise buying a home renegotiating rent
or deliberating with your partner Never Split the Difference gives you the competitive edge in
any discussion. Advance praise for Never Split The Difference ?This book blew my mind. It's a
riveting read full of instantly actionable advice?not just for high-stakes negotiations but
also for handling everyday conflicts at work and at home.??Adam Grant Wharton Professor and
New York Times bestselling author of originals and give and take ?Emphasizes the importance of
emotional intelligence without sacrificing deal-making power. From the pen of a former hostage
negotiator?someone who couldn't take no for an answer?which makes it fascinating reading. But
it's also eminently practical. In these pages you will find the techniques for getting the
deal you want.??Daniel H. Pink bestselling author of To Sell Is Human and Drive ?Former FBI
hostage negotiator Chris Voss has few equals when it comes to high-stakes negotiations. Whether
for your business or your personal life his techniques work.??Joe Navarro FBI Special Agent
(Ret.) and author of the international bestseller What Every Body Is Saying ?Your
business?basically your entire life?comes down to your performance in crucial conversations
and these tools will give you the edge you need. . . .It's required reading for my employees
because I use the lessons in this book every single day and I want them to too.??Jason
McCarthy CEO of GORUCK
