The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers
to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether
dealing with an underperforming employee disagreeing with a spouse or negotiating with a
client. From the Harvard Negotiation Project the organization that brought you Getting to Yes
Difficult Conversations provides a step-by-step approach to having those tough conversations
with less stress and more success. you'll learn how to: · Decipher the underlying structure of
every difficult conversation · Start a conversation without defensiveness · Listen for the
meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from
emotion to productive problem solving
