NEW YORK TIMES BESTSELLER • From the author of The Power of Habit a fascinating exploration
of what makes conversations work—and how we can all learn to be supercommunicators at work and
in life “A winning combination of stories studies and guidance that might well transform
the worst communicators you know into some of the best.”—Adam Grant author of Think Again and
Hidden Potential ONE OF NPR’S BEST BOOKS OF THE YEAR • FINALIST FOR THE SABEW BEST IN
BUSINESS BOOK AWARD Come inside a jury room as one juror leads a starkly divided room to
consensus. Join a young CIA officer as he recruits a reluctant foreign agent. And sit with an
accomplished surgeon as he tries and fails to convince yet another cancer patient to opt for
the less risky course of treatment. In Supercommunicators Charles Duhigg blends deep research
and his trademark storytelling skills to show how we can all learn to identify and leverage the
hidden layers that lurk beneath every conversation. Communication is a superpower and the best
communicators understand that whenever we speak we’re actually participating in one of three
conversations: practical ( What’s this really about? ) emotional ( How do we feel? ) and
social ( Who are we? ). If you don’t know what kind of conversation you’re having you’re
unlikely to connect. Supercommunicators know the importance of recognizing—and then
matching—each kind of conversation and how to hear the complex emotions subtle negotiations
and deeply held beliefs that color so much of what we say and how we listen. Our experiences
our values our emotional lives—and how we see ourselves and others—shape every discussion
from who will pick up the kids to how we want to be treated at work. In this book you will
learn why some people are able to make themselves heard and to hear others so clearly. With
his storytelling that takes us from the writers’ room of The Big Bang Theory to the couches of
leading marriage counselors Duhigg shows readers how to recognize these three
conversations—and teaches us the tips and skills we need to navigate them more successfully.
In the end he delivers a simple but powerful lesson: With the right tools we can connect with
anyone.
