George Kohlrieser--an international leadership professor consultant and veteran hostage
negotiator--explains that it is only by openly facing conflict that we can truly progress
through the most difficult business challenges. In this provocative book he reveals how the
proven techniques and psychological insights used in hostage negotiation can be applied
successfully to any personal or business relationship. Step by step he outlines the seven key
factors that anyone can use to remove the blocks that stand in the way of resolving tough
problems and shows how business leaders in particular can develop and access the skills they
need to create trust and a positive mind-set in their companies.
