When clinicians communicate effectively patients retain more information have higher trust
and a better quality of life. Such a patient-centred approach is the future of clinical care
and this book is an essential how-to guide on improving these skills. Grounded in innovative
and evidence-based methodology perfected through over twenty years of teaching in the
VitalTalk training program content includes foundational communication skills how to help
patients plan for the future what to do when you are really stuck and strategies to work
through conflicts with colleagues. In this updated edition emphasis is placed on the roles
privilege race and power play in the medical encounter and new tools are provided to help
clinicians navigate this landscape with greater self-awareness and sensitivity. This practical
guide is filled with skills and roadmaps demonstrating how to be clearer when sharing
information more competent at understanding patient concerns and more effective when making
recommendations.
