An extraordinary case study of a home healthcare business turnaround delivers actionable
strategies for driving profit and growth in your organization When Paul Kusserow began working
as a consultant for Amedisys the company was on the brink of collapse. Its stock had fallen to
under $11 per share and it had to borrow money to pay a massive government fine. Six months
later Kusserow became its CEO. Under his leadership the company dramatically improved
operations increased its stock value to as high as $325 per share and took its place among
the top home care and hospice businesses in the country. In this inspiring in-depth case study
Kusserow explains how he achieved the seemingly impossible providing invaluable lessons you
can use to breathe new life into your organization. Unlocking unrealized human potential has
the highest return of any and all strategic investments. The keys Kusserow explains are a
recommitment to the core mission of caring and the implementation of a Golden Rule managerial
model that emphasizes treating employees well and listening to their performance improvement
advice. These twin governing principles were essential to delivering great outcomes retaining
and attracting staff as well as turbocharging organizational performance and profitability.
Amedisys reimagined and redefined the home care industry and its people had powered its
transformation. Kusserow reveals concrete leadership and life lessons that were responsible for
the four phases of Amedisys's evolution-turnaround stability growth and transformation-into
the nation's leading and most innovative home care company. It's a proven framework for any
business turnaround.
