Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation
certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you
through the new ITIL framework and nuances of the DevOps methodology. The book follows the
topics included in the foundation certification exam syllabus and includes new sections on
ITIL's guiding principles service value chain and the four dimensions of service management.
Also included are the concepts processes and philosophies used in DevOps programs and
projects. ITIL and DevOps concepts are explained with relevant examples. By the time you finish
this book you will have a complete understanding of ITIL 4 and will be ready to take the ITIL
4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces
the philosophy of shared responsibility and collaboration. Over the course of a week even
while workingyour day job you will be prepared to take the exam. What You Will Learn Know the
basics of ITIL as you prepare for the ITIL Foundation certification exam Understand ITIL
through examples Be aware of ITIL's relevance to DevOps and DevOps concepts Who This Book Is
For Professionals from the IT services industry
