This volume aims to fill two gaps in pragmatic research into English as a lingua franca (ELF):
the investigation of conflict talk and the incorporation of a multimodal perspective into the
analysis of ELF interactions. To this end multimodal conversation analysis is used combined
with the perspective of politeness theory. The author shows how interactants use multimodal
resources to manage competitive overlaps disagreement and third-party complaints in casual
ELF conversations among friends. In doing so the notion of cooperativeness is re-examined and
the appropriateness of an intercultural approach to analyzing multimodal resources in ELF
interactions is demonstrated.
