Change initiatives fail because humans are hardwired to return to what's worked for us in the
past. This book offers a straightforward process for rewiring ourselves and those we lead to be
more change-capable. Erika Andersen says avoiding change has been a historical imperative. In
this book she shows how we can overcome that reluctance and get good at making necessary
change. Using a fictional story about a jewelry business changing generational hands Andersen
lays out a five-step model for addressing both this human side of change and its practical
aspects: Step 1: Clarify the change and why it s needed Get clear on what the change is and the
benefits it will bring. Step 2: Envision the future state Build a shared picture of the
post-change future. Step 3: Build the change Bring together a change team engage key
stakeholders and plan the change. Step 4: Lead the transition Build a transition plan that
supports the human side of the change then engage the whole organization in making the change.
Step 5: Keep the change going Work to make your organization permanently more change-capable.
With opportunities to self-reflect and try out the ideas and approaches throughout this book
is a practical guide to thriving in this era of nonstop change.
