Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult
people is handling their--and your own--emotions. How do you stay calm in a tough conversation?
How do you stay unruffled in the face of passive-aggressive comments? And how do you know if
you're difficult to work with? This book explains the research behind our emotional response to
awful colleagues and shows how to build the empathy and resilience to make those relationships
more productive. Books in this series are based on the work of experts including: Daniel
Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes To
Resolve a Conflict First Decide: Is It Hot or Cold? by Mark Gerzon Taking the Stress Out of
Stressful Conversations by Holly Weeks The Secret to Dealing with Difficult People: It's
About You by Tony Schwartz How to Deal with a Mean Colleague by Amy Gallo How To Deal with
a Passive-Aggressive Colleague by Amy Gallo How to Work with Someone Who's Always Stressed
Out by Rebecca Knight How to Manage Someone Who Thinks Everything Is Urgent by Liz Kislik
and Do You Hate Your Boss? by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR
Emotional Intelligence Series features smart essential reading on the human side of
professional life from the pages of Harvard Business Review. Each book in the series offers
proven research showing how our emotions impact our work lives practical advice for managing
difficult people and situations and inspiring essays on what it means to tend to our emotional
well-being at work. Uplifting and practical these books describe the social skills that are
critical for ambitious professionals to master.
