From the author of the global bestseller The Power of Habit 'This is not just a riveting
read about how to understand others better. It's also a revealing look at how to be
understood.' - ADAM GRANT If you want to improve your communication skills at work and in
life this book is the place the start.' - ARTHUR C. BROOKS Professor Harvard Business School
and #1 New York Times bestselling author
___________________________________________________________ Who and what are
supercommunicators? They're the people who can steer a conversation to a successful conclusion.
They are able to talk about difficult topics without giving offence. They know how to make
others feel at ease and share what they think. They're brilliant facilitators and
decision-guiders. How do they do it? In this groundbreaking new book Charles Duhigg unravels
the secrets of the supercommunicators to reveal the art - and the science - of successful
communication. He unpicks the different types of everyday conversation and pinpoints why some
go smoothly while others swiftly fall apart. He reveals the conversational questions and
gambits that bring people together. And he shows how even the most tricky of encounters can be
turned around. In the process he shows why a CIA operative was able to win over a reluctant
spy how a member of a jury got his fellow jurors to view an open-and-shut case differently
and what a doctor found they needed to do to engage with a vaccine sceptic. Above all he
reveals the techniques we can all master to successfully connect with others however tricky
the circumstances. Packed with fascinating case studies and drawing on cutting-edge research
this book will change the way you think about what you say and how you say it.
_______________________________________________________________ 'Charles Duhigg goes through
a mountain of research - and some riveting stories - and unearths practical tactics to show
that anyone can become a more effective listener speaker and even social media poster.' -
DAVID EPSTEIN bestselling author of Range and The Sports Gene
