This book constitutes the proceedings of the 9th International Conference on Exploring Services
Science IESS 2018 held in Karlsruhe Germany in September 2018. The 30 papers presented in
this volume were carefully reviewed and selected from 67 submissions. The book is structured in
six parts each featuring contributions describing current research in a particular domain of
service science: Service Design and Innovation Smart Service Processes Big Data in Services
Service Topics Open Exploration Design Science Research in Services. The book offers an
extended ICT-focused vision on services and addresses multiple relevant aspects including
underlying business models the necessary processes and technological capabilities like big
data and machine learning. The academic work showcased at the conference should help to advance
service science and its application in practice.
