EAN: 9783030018412

E-SERVICES - ALFREDO M RONCHI GEBUNDEN

This book explores various e-Services related to health  learning  culture  media and the news
and the influences the Web and related technologies have had and continue to have in each of
these areas  both on service providers and service users. It provides insights into the main
technological and human issues regarding healthcare  aging population  recent challenges in the
educational environment  the impact of digital technologies on culture and heritage  cultural
diversity  freedom of expression  intellectual property  fake news and  last but not least 
public opinion manipulation and ethical issues. Its main aim is to bridge the gap between
technological solutions  their successful implementation  and the fruitful utilization of the
main set of e-Services mostly delivered by private or public companies.Today  various
parameters actively influence e-Services¿ success or failure: cultural aspects  organisational
and privacy issues  bureaucracy and workflows  infrastructure and technology in general  user
habits  literacy  capacity or merely interaction design. This includes having a significant
population of citizens who are willing and able to adopt and use online services  as well as
developing the managerial and technical capability to implement applications that meet
citizens¿ needs. This book helps readers understand the mutual dependencies involved  further 
a selection of success stories and failures  duly commented on  enables readers to identify the
right approach to innovation in areas that offer the opportunity to reach a wide audience with
minimal effort.With its balanced humanistic and technological approach  the book mainly targets
public authorities  decision-makers  stakeholders  solution developers  and graduate students.

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