This book deals with Invitations to Tender (ITTs) for the provision of Facility Management (FM)
services. It presents a framework to support companies in preparing clear comprehensive and
effective ITTs focusing on such key aspects as: organizational structures tools and
procedures for managing information allocation of information responsibilities procedures for
services monitoring and control quality policies and risk management. It discusses and
analyzes a range of basic terms and concepts procedures and international standards
concerning the Tendering Process as well as the contents of ITTs which should represent the
translation of information needs into requirements related to: the client's goals main
categories of information to deal with expected organization of information modalities of
reporting and control and level of knowledge to be reached. A further major focus is on
potential key innovation scenarios concerning current FM practice such as Sustainable
Procurement Building Information Modeling (BIM) Big Data and Internet of Things (IoT)
technologies highlighting both the possible benefits and the possible risks and implications
that could negatively affect the quality of FM service provision if not properly treated within
the ITT. The book will be of interest to real estate owners demand organizations and facility
managers enhancing their ability to prepare interpret and or critically analyze ITTs.
