This open access book is an outcome of several years of research practice and teaching
experience of the authors on the challenges that underpin the successful switch to services for
manufacturing firms. Ideal for a student as well as a practitioner the book describes the
industrial services ecosystem the barriers and challenges and a roadmap for building service
excellence. Curated cases are used to describe the current approaches in practice to overcome
the barriers. The book also provides several tools each with a short introduction that the
authors have used successfully in projects to help overcome the servitization barriers. Many of
these tools are from management design thinking or service design. The service excellence
roadmap is based on the development methodology and helps current and future business leaders
to create their own individual roadmaps.
