This case studies book is an indispensable resource for educators students and practitioners
of nursing. It is innovative in its application of lessons from the communication sciences to
common challenges in the delivery of safe patient care. The authors apply basic tenets of human
communication to the context of nursing to provide a foundation for practices that can advance
the safety and quality of care. The cases which describe close calls and adverse events are
organized along the continuum of healthcare delivery providing quick access to solutions in
commonly encountered care situations. Each case is accompanied by a discussion of how skillful
communication can be key to preventing and recovering from errors and adverse events.
Thought-provoking discussion questions and references for further reading make this book a
valuable reference for nursing educators students and practitioners across the world.
