The De Gruyter Handbook of Organizational Conflict Management offers insightful contributions
covering a myriad of conflict management topics ranging from fundamental issues such as
emotional intelligence and cultural differences to cutting-edge themes such as political
conflicts and mindfulness training. Renowned conflict management scholars and leading
practitioners have contributed chapters to this handbook based on their research and their
practical experience in the field of confl ict management. Many of the authors have influenced
the topic of conflict management as it has become both a fi eld of academic study in
universities and a necessary leadership skill. The handbook is organized in four sections. The
first section covers interpersonal conflict management and focuses on perceptions conflict
styles emotional intelligence psychological safety and change. The second section includes
ethnic and cultural issues in organizational conflict management such as microaggressions
ethnicity and religion and political conflicts. The third section offers methods for managing
organizational conflicts including mediation negotiation ombudspersons and conflict
coaching. This section also offers guidance on developing an organizational conflict management
system and discusses HR's role in managing conflicts. The fourth section introduces chapters on
special topics in conflict management such as workplace bullying gender issues birth order
personality human connections and forgiveness. This handbook is an essential reference for
scholars and practitioners. It offers organizational leaders insights into the causes and
solutions to organizational conflict management. In addition it is an excellent textbook for
undergraduate and graduate courses in organizational conflict management.
