This book explores the factors that affect the efficiency and effectiveness of Electronic
Government (e-Government) by analyzing two systems of employment services in Italy and
Catalonia the Borsa Lavoro Lombardia Portal (Lombardy Job Opportunities Portal) and the Servei
d'Ocupació de Catalunya (Catalan Employment Services Portal). The evaluation methodology used
in the case study and the related set of technical social and economic indicators are clearly
described. The technological and organizational features of the systems are then compared and
their impacts assessed. The extent to which each system has been a driver of employment is
evaluated in relation to the impact of the industrial and commercial background. The reader
will achieve a deeper understanding of the factors that influence the effectiveness of
e-Government and appreciate how the use of ICT may appear to improve the execution of
government functions yet not achieve a true improvement.
