This book documents the outcomes of a study designed to explore ways of increasing resilience
in a complex city system against disasters by focusing on the transportation system in London.
A survey was undertaken comprising interviews with upper level decision makers as well as
questionnaires to personnel in the field and the general public. The results of this survey are
presented together with a brief description of the past and current situation in the city with
respect to transportation flood risk and other vulnerabilities. The sources of problems in
responding adequately to disasters are analyzed and important lessons drawn. In particular it
is explained how failures derive from insistence upon the application of written plans in
preference over redefinition of strategies and priorities and how flexible systems represent a
better approach to crisis situations. The book will be of interest to all who are concerned
with disaster planning and management and the societal response to disasters.
