EAN: 9783319108124

SPRINGERBRIEFS IN COMPUTER SCIENCE SERVICE SY...

This SpringerBrief explores the internal workings of service systems. The authors propose a
lightweight semantic model for an effective representation to capture the essence of service
systems. Key topics include modeling frameworks  service descriptions and linked data  creating
service instances  tool support  and applications in enterprises.Previous books on service
system modeling and various streams of scientific developments used an external perspective to
describe how systems can be integrated. This brief introduces the concept of white-box service
system modeling as an approach to model the internal aspects and elements of service systems.
This approach provides descriptions that can be used for service management  optimization  and
analytics.Service Systems: Concepts  Modeling  and Programming is designed for researchers 
teachers  and advanced-level students who want to learn about the new emerging field of service
science and IS IT practitioners who are looking for better ways to describe  model  and
communicate services.

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