This book describes the journey of developing and implementing a global knowledge sharing
strategy at the multinational project development and construction company Skanska. The
strategy described is based on a people-to-people approach and covers four different strategic
business units with more than 50 000 employees. It shows how the introduction of knowledge
management has led to improved collaboration on customers and increased sales as well as
quality improvements and higher employee satisfaction. The book introduces a 8-step framework
for achieving sustainable organizational learning and provides a theoretical introduction to
the field of knowledge management and cognitive pedagogy.
