This book provides an organizational model of the common ground needed to improve patient care
and adapt to today's healthcare environment. The relationship between a hospital CEO and a
general surgeon and how they aligned motivated and partnered with physicians to change the
culture of a hospital and implement patient oriented systems is the essential element of this
text. Sustainable transformation processes will also be presented for the various roles and
contributions of the healthcare team. Written from a team perspective Transforming the Patient
Experience is a practical guide for healthcare team members and leaders to follow.
