This book is dedicated to the issues and complexities of industrial services supply chain
management. It analyzes how the transition from products to services can be managed and how
supply chains can be adjusted to reflect this new status quo. The book begins with chapters
examining product-service systems structures and servitization - the services infusion process.
Next it presents industrial services as marketing and operations strategy. The focus shifts to
service delivery and this chapter discusses how the actual operations take place. This is
followed by an examination of the role of technology and how connected assets are utilized by
product vendors in value-creation. The book analyzes the transition from ownership to
subscriptions in the pricing decisions chapter. Then the value chain effects chapter offers an
overview of the mechanisms through which industrial companies are shortening the distance to
end-users and aim for a better position in the value chain. Finally the conclusion addresses
theoretical and empirical implications in the industrial services supply chain management.
