This book explores the different ways in which human-factors engineering influences
organizations' and enterprises' well-being and competitiveness. It covers a wealth of
interrelated topics such as service engineering service science human-computer interaction
service usability attitude and opinion assessment servicescape design and evaluation and
training for service delivery. Further topics include service systems modeling anthropology in
service science and customer experience as well as ethical issues and the impact of an aging
society. Based on the AHFE 2016 International Conference on The Human Side of Service
Engineering held on July 27-31 2016 in Walt Disney World® Florida USA the book provides
readers with a comprehensive general view of current research and challenges in the important
field of service engineering. It also provides practical insights into the development of
services for different kinds of organizations including health care organizations aviation
providers manpower allocation hospitality and entertainment as well as banking and financial
institutions.
