This book constitutes the proceedings of the 10th International IFIP WG 8.9 Working Conference
on Research and Practical Issues of Enterprise Information Systems CONFENIS 2016 held in
Vienna Austria in December 2016. The conference provided an international forum for the
broader IFIP community to discuss the latest research findings in the area of EIS and
specifically aimed at facilitating the exchange of ideas and advances on all aspects and
developments of EIS. The 25 papers presented in this volume were carefully reviewed and
selected from 63 submissions. They were organized in topical sections on: semantic concepts and
open data customer relationship management security and privacy issues advanced
manufacturing and management aspects business intelligence and big data decision support in
EIS and EIS-practices.
