EAN: 9783319940472

SPRINGERBRIEFS IN COMPUTER SCIENCE TRANSFORMI...

As more and more industries are experiencing digital disruption  using information technology
to enable a competitive advantage becomes a critical success factor for all enterprises. This
book covers the authors' insights on how AI technologies can fundamentally reshape the IT
services delivery lifecycle to deliver better business outcomes through a data-driven and
knowledge-based approach. Three main challenges and the technologies to address them are
discussed in detail: · Gaining actionable insight from operational data for service management
automation and improved human decision making · Capturing and enhancing expert knowledge
throughout the lifecycle from solution design to ongoing service improvement · Enabling
self-service for service requests and problem resolution  through intuitive natural language
interfacesThe authors are top researchers and practitioners with deep experience in the fields
of artificial intelligence and IT service management and are discussing both practical advice
for IT teams and advanced research results. The topics appeal to CIOs and CTOs as well as
researchers who want to understand the state of the art of applying artificial intelligence to
a very complex problem space. Although the book is concise  it comprehensively discuss topics
like gaining insight from operational data for automatic problem diagnosis and resolution as
well as continuous service optimization  AI for solution design and conversational self-service
systems.

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