spoken rules and nuances that govern interactions in the professional sphere. Frank an expert
in business etiquette and communication offers readers a comprehensive guide that goes beyond
the typical dos and don'ts providing a deeper understanding of the 'language' that drives
successful business relationships.In this book Frank explores various aspects of business
communication from email etiquette to non-verbal cues and decodes the subtle 'codes' that can
make or break a deal. Through real-life examples and practical tips readers will learn how to
navigate complex social situations build rapport with colleagues and clients and convey
professionalism in every interaction.
