The value of an organization is given not just by its tangible assets but also by the knowledge
embodied in its employees and in its internal and external structures. While explicit knowledge
can be shared as information and is easy to handle this tacit knowledge has been neglected by
effectiveness-oriented management techniques but is crucial for both the operational efficiency
and the core competencies of an organization. This book provides a survey of the use of
information technology for knowledge management and its chapters present specific research on
how technologies such as computer-supported cooperative work (CSCW) workflow and groupware
can support the creation and sharing of knowledge in organizations.
