The topics of evaluation and quality management have up until now scarcely been linked to one
another. This book contributes to the balancing of this deficit. It shows how the instrument of
evaluation can be utilised with a focus on quality development in non-profit organisations
(NPO's). It is assumed that the equality of services rendered by non-profit organisations is
measured first and foremost against the achievement of the outcomes that were originally
planned. The optimisation of impacts is thus placed at the heart of the evaluation model
developed. To this end a set of evaluation guidelines is compiled and the methodology for its
application presented. The impact-oriented evaluation model put forward here can in principle
be applied in all fields of activity and during all programme phases. It can also be used for
the creation of monitoring systems.
