EAN: 9783642049880

INTEGRATED MANAGEMENT OF SYSTEMS SERVICES PROCE...

This volume of the Lecture Notes in Computer Science series contains all papers accepted for
presentation at the 20th IFIP IEEE International Workshop on Distributed Systems: Operations
and Management (DSOM 2009)  which was held in Venice  Italy  during October 27-28  2009. DSOM
2009 was the 20th event in a series of annual workshops. It followed in the footsteps of
previous successful meetings  the most recent of which were held on Samos  Greece (DSOM 2008) 
San Jos´ e  California  USA (DSOM 2007)  Dublin  Ireland (DSOM 2006)  Barcelona  Spain (DSOM
2005)  and Davis  C- ifornia  USA (DSOM 2004). The goal of the DSOM workshops is to bring -
gether researchersfromindustry andacademia workingin the areasofnetworks  systems  and service
management  to discuss recent advances and foster future growth. In contrast to the larger
management conferences  such as IM (Inter- tional Symposium on Integrated Network Management)
and NOMS (Network OperationsandManagementSymposium) DSOMworkshopshaveasingle-track program in
order to stimulate more intense interaction among participants.

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