The 2012 International Symposium on Management Intelligent Systems is believed to be the first
international forum to present and discuss original rigorous and significant contributions on
Artificial Intelligence-based (AI) solutions-with a strong practical logic and preferably
with empirical applications-developed to aid the management of organizations in multiple areas
activities processes and problem-solving i.e. what we propose to be named as Management
Intelligent Systems (MiS). The three-day event aimed to bring together researchers interested
in this promising interdisciplinary field who came from areas as varied as management
marketing and business in general computer science artificial intelligence statistics etc.
This volume presents the proceedings of these activities in a collection of contributions with
many original approaches. They address diverse Management and Business areas of application
such as decision support segmentation of markets CRM product design service personalization
organizational design e-commerce credit scoring workplace integration innovation management
business database analysis workflow management location of stores etc. A wide variety of AI
techniques have been applied to these areas such as multi-objective optimization and
evolutionary algorithms classification algorithms ant algorithms fuzzy rule-based systems
intelligent agents Web mining neural networks Bayesian models data warehousing rough sets
etc. The symposium was organized by the Soft Computing and Intelligent Information Systems
Research Group (http: sci2s.ugr.es) of the University of Granada (Spain) and the
Bioinformatics Intelligent System and Educational Technology Research Group (http:
bisite.usal.es ) of the University of Salamanca (Spain). The present edition is held in
Salamanca (Spain) on July 11-13 2012.
