Business processes and information systems mutually affect each other in non-trivial ways.
Frequently processes are designed without taking the systems' impact into account and vice
versa. Missing alignment at design-time results in quality problems at run-time. Robert
Heinrich gives examples from research and practice for an integrated design of process and
system quality. A quality reference-model characterizes process quality and a process notation
is extended to operationalize the model. Simulation is a powerful means to predict the mutual
quality impact to compare design alternatives and to verify them against requirements. The
author describes two simulation approaches and discusses interesting insights on their
application in practice.
