Using the domain of crisis management Christian Reuter explores challenges and opportunities
for technology design in emergent environments. He therefore empirically analyzes collaborative
work in inter-organizational crisis - such as the police fire departments energy network
operators and citizens - in order to identify collaboration practices that reveal work
infrastructure limitations. He also designs implements and evaluates novel concepts and ICT
artifacts towards the support of emergent collaboration. Besides the discovery of potential
organizational effects on the ability to deal with emergence he presents methodological
implications for technology design.