EAN: 9783658105402

DESIGN ISSUES FOR SERVICE DELIVERY PLATFORMS - ...

Martin Bergaus investigated Service Delivery Platforms (SDP)  focussing on their challenges and
design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP
research  developing a Grounded Theory (GT) then set out parameters needed when developing SDP
investigations from a user viewpoint  before technical implementation. This study indicates
usability factors for future SDP systems and contributes to the exploratory framework
represented by the six GT categories. The results of this study benefit Information Systems
(IS) experts developing SDP based ICT systems and those interested in practical applications of
GT.

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