Ralf Friedrich developed an academically validated and process-oriented maturity model with
emphasis on special needs of virtual teams. He provides criteria and indicators of performance
for virtual teams and combines different approaches of maturity models into an overall
framework to measure and develop virtual team performance.This book describes the development
and validation of the Virtual Team Maturity Model (VTMM®) consisting of 11 processes for
virtual team collaboration defined by inputs methods outputs and Key Performance Indicators
(KPIs) assigned to four maturity levels. The model supports an algorithm for calculating the
maturity level of the team based on a set of questionnaires.
