The service industry has grown considerably over the last decades and is expected to further
development. One of the challenges that service companies face is efficient service crew
planning. The simultaneous optimization of delivery times and the routing of service personnel
can lead to high cost savings and can therefore be very beneficial for these companies. In this
book the author presents solution approaches that optimize delivery times and crew scheduling
cost jointly. The performance of the methods is evaluated for different scenarios. Further
valuable insights for the service industries are derived by analyzing the sensitivity of the
optimization results. Potential readership includes scholars and graduate students who are
interested in the field of service crew planning and practitioners from service companies
looking for new planning approaches.
