This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis
(DEA) and other techniques such as multi-criteria decision making can help service industries
to improve their performance by providing a ranking of best-practice efficient service units
and by identifying sources of inefficiency for each service unit. It explains how they can be
used to determine potential improvement targets for each of the inefficient service units to
identify peers for each service organization and to provide a basis for continuous performance
improvement. Presenting applications in a variety of industries this book will be useful for
the service management to improve service productivity profitability sustainability and
quality and effectiveness of service deliveries. A free trial version of the World's leading
Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.
