In this work we present a modelling approach in order to depict service rules holistically.
The developed model is called multi-queue system with multiple departure streams (MQSMDS). The
MQSMDS is modelled as a discrete time Markov chain. On the basis of a numerical study the
system characteristics are evaluated. The results of this work enable a rapid and low-cost
analysis of material handling and production systems as well as a fast and easy identification
of suitable service rules.
