The publication contains a selection of the best double-blind reviewed papers presented
discussed and revised by participants of the 1st International Conference on Value Chain
Management in Austria Steyr May 2011. The Value Chain Management (VCM) Conference presents
scientific insights relevant to management as well as their translation into the practice of
management. The conference focus is on the demand chain i.e. sales production purchasing
logistics performance measurement and customer value management. The authors present
analytical and conceptual articles as well as empirical studies showing multidisciplinary and
intercultural approaches towards solving relevant open problems.
