EAN: 9783834934062

DRIVING INNOVATION IN SERVICE ORGANISATIONS - J...

With an ever increasing globalization of the economy  rapid technological progress  and
intensifying competition  service firms such as airports constantly have to fuel the engine of
renewal to keep on prospering. Nevertheless  research is still left with the critical question
how service firms can manage their ability to innovate. By applying a resource perspective 
Jessica Scheler explores drivers and barriers affecting the ability to innovate in the airport
industry. Findings reveal significant categories and deliver valuable findings for academia and
managerial practice particularly with regard to leadership issues  organizational structure 
and roles of individuals.

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