Retailing has been practiced from the early years of mankind in the form of barter to the
current technologically sophisticated e-tailing in the 21st century. In any format retailing
involves the sale of goods and services to the final consumer. The forms of retailing are
bricks-and-mortar stores non-store bases or a combination of a store and a non-store base.
The assortment of goods in these businesses is planned purchased and presented by the
retailer for the convenience of the consumer. We shall not cease from exploration And the end
of all our exploring Will be to arrive where we started And know the place for the first time.
- T.S. Eliot The objective was to gain a deeper understanding into the world of retailing its
formats store image and current trends occurring in the retailing sector and we visualized
that this exercise would provide credible insights into business metrics and processes that run
the industry today. We looked further to rediscover Indian retail an industry that has
burgeoned at high velocity. It will help in identify improvement opportunities for tomorrow and
lead us towards future excellence in the growing retailing sector.
