For three decades many studies related to the practices of procurement and their consequences
on the performance of business were of attentiveness amongst many researchers. However very
few literature deals openly with the implementations of procurement impacting the performance
of business. Thus the technique that the author opts is to look into the firms' perception of
innovation which is banks' performance for the customers as well as the importance of
innovation concerning all stakeholders (shareholders suppliers internal customer and external
customers) and its influence on business performance by conducting a case study surveys and
interviews with different stakeholders. The selected candidates for this study include banks'
senior management and business departments (Personnel Banking Wholesale Banking Treasury &
Investment Banking Information Technology Project Management Operations Strategy &
Transformation and Procurement) banks' suppliers banks' customers with direct or indirect
contribution with procurement and banks' activities as a whole. A total of 284 respondents
participated in the conducted research 30 of these respondents from two banks were interviewed
and 20 of these responses were used for the business case.
