This book presents a framework through transformation and explains how business goals can be
translated into realistic plans that are tangible and yield real results in terms of the top
line and the bottom line. Process Transformation is like a tangram puzzle which has multiple
solutions yet is essentially composed of seven ¿tans¿ that hold it together. Based on practical
experience and intensive research into existing material ¿Process Tangram¿ is a simple yet
powerful framework that proposes Process Transformation as a program. The seven ¿tans¿ are: the
transformation program itself triggers goals tools and techniques culture communication
and success factors. With its segregation into tans and division into core elements this
framework makes it possible to use ¿pick and choose¿ to quickly and easily map an
organization¿s specific requirements. Change management and process modeling are covered in
detail. In addition the book approaches managed services as a model of service delivery which
it explores as a case of process transformation. This book will appeal to anyone engaged in
business process transformation be it business process management professionals change
managers sponsors program managers or line managers. The book starts with the basics making
it suitable even for students who want to make a career in business process management.
