This edited volume presents case studies of the transformation of China's public services over
the past decade in China. As the country has experienced fundamental changes in its demographic
economic social and environmental structures demands on public services have been increasing
tremendously and have become unprecedentedly diverse. In response innovations to provide new
services expand service recipients adopt new technologies engage partners and streamline
service processes have been employed widely in China to increase service efficiency enhance
quality enlarge coverage and improve citizen satisfaction. This book examines prominent cases
of public service innovations in China disclosing their causes patterns diffusion and
effects. These cases provide interesting evidence about the nature and effectiveness of public
service innovations in China while highlighting to what extent these innovations can be
explained by accepted theories and whether new theorybuilding is needed. This book will be of
value to academics and policymakers seeking to understand the evolving Chinese political
system.
