Get up to lightning speed with this fully updated bestselling guide to using Salesforce.com!
Salesforce.com For Dummies 7th Edition gives you an edge in building relationships and
managing your company's sales marketing customer service and support operations. You'll
learn how to maximize the new user interface to organize contacts schedule business
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past performance and more. Written by Salesforce.com insiders with years of expertise in CRM
services this new edition covers the latest enhancements to Salesforce.com the world's most
popular customer relationship management software. You'll find out how to determine the right
configuration to suit your business needs and how to use apps widgets and tools to
personalize your system. Then you'll explore prospecting leads managing accounts and partners
developing contacts tracking products calculating forecasts and utilizing service and
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drive sales and provide outstanding customer service * Manage contacts identify opportunities
and analyze your results * Collaborate with colleagues using Chatter More than 150 000
companies worldwide use Salesforce.com as their CRM solution--if you're a new or existing user
looking to maximize the potential of the new UI this book has everything you need.