This book is about HCI research in an industrial research setting. It is based on the
experiences of two researchers at the IBM T. J. Watson Research Center. Over the last two
decades Drs. John and Clare-Marie Karat have conducted HCI research to create innovative
usable technology for users across a variety of domains. We begin the book by introducing the
reader to the context of industrial research as well as a set of common themes or guidelines to
consider in conducting HCI research in practice. Then case study examples of HCI approaches to
the design and evaluation of usable solutions for people are presented and discussed in three
domain areas: - item Conversational speech technologies - item Personalization in eCommerce
and - item Security and privacy policy management technologies In each of the case studies the
authors illustrate and discuss examples of HCI approaches to design and evaluation that worked
well and those that did not. They discuss what was learned over time about different HCI
methods in practice and changes that were made to the HCI tools used over time. The Karats
discuss trade-offs and issues related to time resources and money and the value derived from
different HCI methods in practice. These decisions are ones that need to be made regularly in
the industrial sector. Similarities and differences with the types of decisions made in this
regard in academia will be discussed. The authors then use the context of the three case
studies in the three research domains to draw insights and conclusions about the themes that
were introduced in the beginning of the book. The Karats conclude with their perspective about
the future of HCI industrial research. Table of Contents: Introduction: Themes and Structure of
the Book Case Study 1: Conversational Speech Technologies: Automatic Speech Recognition (ASR)
Case Study 2: Personalization in eCommerce Case Study 3: Security and Privacy Policy
Management Technologies Insights and Conclusions The Future of Industrial HCI Research
