EAN: 9783031010842

SYNTHESIS LECTURES ON HUMAN-CENTERED INFORMATIC...

In our digital age we can communicate  access  create  and share an abundance of information
effortlessly  rapidly  and nearly ubiquitously. The consequence of having so many choices is
that they compete for our attention: we continually switch our attention between different
types of information while doing different types of tasks--in other words  we multitask. The
activity of information workers in particular is characterized by the continual switching of
attention throughout the day. In this book  empirical work is presented  based on ethnographic
and sensor data collection  which reveals how multitasking affects information workers'
activities  mood  and stress in real work environments. Multitasking is discussed from various
perspectives: activity switching  interruptions as triggers for activity switching  email as a
major source of interruptions  and the converse of distractions: focused attention. All of
these factors are components of information work. This book begins by defining multitasking and
describing different research approaches used in studying multitasking. It then describes how
multiple factors occur to encourage multitasking in the digitally-enabled workplace: the
abundance and ease of accessing information  the number of different working spheres  the
workplace environment  attentional state  habit  and social norms. Empirical work is presented
describing the nature of multitasking  the relationship of different types of interruptions and
email with overload and stress  and patterns of attention focus. The final chapter ties these
factors together and discusses challenges that information workers in our digital age face.

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